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    Peter Hanson
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    Question posted July 17, 2013 by Peter HansonLevel 1 
    1388 Views, 7 Comments
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    Message won't go away

    This morning, I temporarily disabled cookies in my browser (Firefox 22.0) so that I could test proper handling on my web site. After re-enabling cookies, I'm stuck with this message at the top of my home page - it won't go away no matter how many times I close it, clear the cache, restart firefox, or reboot.  Cookies are clearly enabled right now - the browser even passed the cookie test referenced on your help pages.  How do I make this message go away, please?

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    • MerrillM

      Hi Peter,

      Apparently, this banner won't go away unless you have your "Tracking" setting set to "Tell sites that I want to be tracked." I'm not sure if setting it to "Do not tell sites anything about my tracking preferences" will remove the banner or not. However, according to Mozilla's Help article regarding this feature (click here for the article I'm referring to), this is essentially the same as having your "Tracking" set as wanting to be tracked.

      There isn't currently any other way to have the banner removed. However, our Developers would love to hear your Feedback regarding this banner. You can do so, by clicking here.



      Community Moderator

      • Russell Alexander

        It is only my FF 26.xx that seems to have the problem.

        I can use Opera, Chrome, Canary, Pale Moon, etc. and the issue does not occur

        FF uses lots of Add Ons, and what seems to be working for me is to simply Disable the Add On "Ad Block" and then restart your FF browser, and then Enable "Ad Block" again if you want.

        This seems to work even with FF "Do Not Track Me" enabled in security setting.


    • Gord Hines

      Like Peter, I am really starting to get bugged by the repeated nag bar about my cookie settings...  which work just fine and are turned on.

      This poor website design element is clearly bothering users / subscribers (money paying) customers -- and not enabling some clear, simple way to stop the  nagging is poor customer service.

      The link you provided to give feedback to the developers was of no great help...  The word "Developers" does not appear in any of the several choices available for giving feedback.

      Perhaps I'm just not able to read between the lines an cannot see who are Developers and who are not...

      It would help more if you could (a) tell us which of the feedback link options (in the page you directed us to above) actually connects to "The Developers", OR  (b) include an actual single link that will take us direct to "The Develops" feedback, without having to second-guess among several possible feedback choices.

      Many thanks, Gord

    • Gord Hines

      I use Firefox. Two extensions will solve your dilemma. Use Either or both, depending on how you read instructions. I'd try "Rip" first, by itself, and see if that does it. I tried the 2nd (below) first but the bar came back on other pages. Rip seems to have options that can make the removal work everywhere.

      Rip (Remove it Permanently)

      Nuke Anything Enhanced

      If you use another browser, there might be comparable "extensions" or "Add-Ons" that will do the same or similar job as the two do for Firefox.

      // Gord

    • Karen Montgomery

      I keep getting the same message at the top of my pages.  I followed the Internet Explorer instructions to allow Ancestry's cookies, however, was stopped because it reads:  it has to have an address with https://

      so, what do I do now?  I have Windows 8.  In case you need to know.



      • Gord Hines

        Hi Karen -- I can relate to your frustration.... I think it is a hard one to fix.  My suggestions below are the simplest and best, IF they cure your situation.  If you've done all these "checks", then you might need the AdBlock utility for IE that I mention at the very bottom of this note.

        If you have tried all the steps below and STILL have the problem, re-post here to let me know, and I'll tell you about the AdBlocker for IE.... it may OR MAY NOT fix the problem, I just don't know.

        It might help a bit to know if this is a new nuisance message you are getting or you finally got fed up with it after a long time. Perhaps your Internet Options got changed recently [you can see them if you hit "Alt+X" on any IE page and go down the list that opens].  Did you recently upgrade to Windows 8 and only then start to notice the problem?

        I am using Internet Explorer Version 10 with my Windows 8 laptop. Windows 8 was pre-installed on the laptop when I bought it new 3 months ago. (i.e. Windows 8 was NOT an upgrade to an earlier version of Windows (e.g. Windows 7, Vista, XP). All Windows Updates have been applied as of yesterday and so was the latest Java update.

        I do not have the cookies nag bar when I try to log into Ancestry with Internet Explorer 10.

        I have made no changes to my IE Security Settings or Privacy Policy settings just for Ancestry (e.g. I have not added to my "Trusted Sites Zone" and I have not added Ancestry in the Privacy setting (site list) to Allow cookies.

        As a first suggestion, try this:

        1. Open your IE and

        2. go to your Ancestry homepage. Do NOT Log in, unless it happens automatically ( may already have set permissions for automatic log-in)..

        3. Hit "Alt+X" -- a pop-open list appears

        4. Roll your cursor over "Safety" and another pop-open list will open.

        5. Roll the cursor and select (click on) "Webpage Privacy Policy"

        6. You should see a box listing 1 or more Ancestry URLs and what your settings are for the cookies for each.  To change any that are blocked, click on the line with that URL.

        7. On clicking the URL line, you are taken immediately to a "Privacy Policy" for that URL. You can change the cookie permissions at the bottom of this box.  The problem SHOULD be solved IF this was the cause.

        If this does NOT solve your problem, your Internet Options > Security > setting may be set at too high a security level. for either OR both "Internet" or "Trusted Sites" (click on Trusted Sites to see if Ancestry is in the list)

        WRITE DOWN where these two security levels are set BEFORE you start this series of steps.

        Then lower each one step at a time (1st do the "Internet" to its next lowest setting, then 2nd the Trusted Sites to its next lowest -- then close & reopen IE to see if the problem still appears. If still there repeat again with a lower setting. etc etc.  If NONE of these correct the problem, reset all your security levels back to where they started.

        If these steps did not clear your problem, I don't know what to suggest next.... (do all the Windows Updates for a start, if not already done).

        You might try another "common" browser like Firefox or Google Chrome (there are >20 browers "out there").

        The solution I recommended above using Firefox extensions seems to work. HOWEVER, the "AdBlock Plus" extension for Firefox does not stop the cookies nag in the FFx browser.

        Windows 8 seems to have many new features that expose browser users and app users to much advertising / marketing invasions that did not exist in earlier versions of Windows.  I have had to add "Ad-Blocking" as one of my IE add-ons.... This might be an explanation as to why I don't get the cookie nag with my IE....

        Good luck!! // Gord Hines

        ps: If you also want to investigate AdBlocking for IE / Chrome / Firefox, do this Google Search: < block "windows 8" ads adblock >.//g

    • Gary Bowes

      I find it amazing that an organization that can create a website (web application) as complex as cannot fix the issue with the incessant 'cookie notices'. Logging into creates 37 (thirty-seven!) cookies. [I know of no other site that creates this many cookies.]

      How hard is it to 'code' the web page so that, when a page loads, the browser is queried for a cookie that indicates the notices have already been "X'ed out"??? If you can't do it that way, what's wrong with session variables?!? The same holds true for the 'Click here to get started' toolbar!

      There is *no* excuse that justifies allowing this PITA to continue. If you can't fix this, let me know and I will help you fix it!