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    Brotosaurus Old
    Problems installing activating FTM 2014 #
    Question posted September 26, 2013 by Brotosaurus OldLevel 1, last edited September 26, 2013 
    575 Views, 3 Comments
    Problems installing activating FTM 2014 #
    I have the correct serial number and get error message that it's not found - Contact support

    I have purchased the new Family Tree Maker 2014 yesterday. I downloaded the installation files, it goes to the activation screen, I input the number copy from my email, but then I get error message saying that number can't be found. 

    Please helm me!

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    • Jeff Zupan

      I don't really know, but the serial number may be case sensitive. Be sure you enter it exactly as it was given to you.  Copy-and-paste may be safer than typing, your finger could slip - mine does quite regularly (I've already had to correct two slips in this response).

      If that doesn't do it, do what the message suggests, call support 1-800-262-3787.

    • Brotosaurus Old

      I copy-and-paste and do a cleam boot and not solve my FTM 2014 install problem. 

    • Brotosaurus Old

      I did a second download and installed the system without problems with the keys provided.